Jay Cap

We aim to dispatch all orders placed by 3pm the same day. All timelines are approximate.

We recommend providing both email and a phone number during checkout for the best tracking experience. 

UK Shipping

• Royal Mail tracked 48 (2-3 working days) £2.95 or free on orders over £40 
• Royal Mail tracked 24 (1-2 working days) £4.40 or free on orders over £80
• UPS Next Day (Next Working Day on orders placed by 3pm) £7.90 or free on orders over £150

EU Shipping 

Thanks to the world's most idiotic thing, Brexit, shipping to the EU has changed slightly. However, we have set up our shipping so that there should be no fees due at the point of delivery. 

During checkout there will be a premium shipping option and an economy option that will vary by country. 

International Shipping

Shipping will vary by country, but for each location there should be an economy option and a premium option. We ship to pretty much everywhere in the world. 

There will also be the option to during checkout to pay any duties and taxes in advance. 

If you need to return or exchange something, you'll have 14 days from the date you received your order to notify us that you wish to return it.

We offer a self service returns portal that will enable you to process your return in a simple manner. If you're in the UK you'll be able to use the portal to create a Royal Mail returns label or ship it back yourself. 

If you're shipping from outside the UK then we also have a self service returns portal, but your label option will differ depending upon where you are. 

Please note for made to order items, we are only able to offer an exchange or store credit.

For our full returns policy please click here.