Got a question about WAWWA or our products, we've pulled together a useful list of FAQs to help you find the answer. Can't find what you're looking for? Use the chat function on any page of our website and our Customer Service team will get back to you ASAP.
How do I return or exchange my item?
You can find out more about our returns policy and procedure on our dedicated webpage.
How should I take care of my WAWWA products?
Each product has its own product care information but you can find out our general advice on our Garment Care page.
What is the Lifetime Repair Guarantee for the Cloud Camo Collection?
We make our products with longevity in mind and we're proud of the long lifecycle our products have. Unfortunately, through usual wear and tear products can encounter issues along its lifetime. With our Lifetime Guarantee, you can get as much wear out of your pieces as possible, cutting down the need to buy more and, hopefully, reducing your impact on the planet we're speedily destroying with unnecessary consumption.
Our Lifetime Guarantee means that you can send any product made in our Micro Factory (Shorts, Trousers, Jay Cap, Crossbody Bag, Face Mask) from our Cloud Camo Capsule back to us for repair.
Found a random hole in a pocket? Got some thread coming loose? Elasticated snapped? Send a photo of the issue to email@example.com along with any proof of purchase you have (email confirmation etc) and we'll assess how we can repair your garment.
We can't guarantee we'll have the exact thread or fabric matching your garment but we will do everything we can to make sure your product is back with you with a new lease of life. If there is an issue to big to repair, we'll find as close to a like for like product as possible and see if you'd be happy with the exchange.
Lifetime Repair Guarantee covers reasonable wear and tear but not accidental nor non-accidental damage or spillages. This will be assessed when an image of issue is submitted.